Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

FAQ

If you don't find the answer to your question below, or if you want to offer feedback or report a bug, please email hello@seterra.com.

The Seterra Website

Is the website free to use?

Yes, all quizzes and printables on the website are free for anyone to use. If you want to experience the website without ads or define your own custom locations on any of the maps, you can pay a small monthly fee via Patreon.com.

What different pricing options do you offer?

Seterra Membership Level 1 - $1 per month

  • Keep track of your progress using personal high score lists!
  • Get an ad-free experience!
  • Your custom quizzes will never be deleted.
  • Add custom locations to quizzes.
  • Add public leaderboards to your custom map quizzes


Seterra Membership Level 2 - $5 per month
This includes everything in Level 1, plus:

  • All custom quizzes you create will be ad-free for everyone (up to 1,000 pageloads / month).


Seterra Membership Level 3 - $10 per month
This includes everything in Level 1, plus:

  • All custom quizzes you create will be ad-free for everyone (up to 10,000 pageloads / month).

I signed up for a membership, but I still cannot add custom locations.

Make sure you are logged in to the Seterra website. Log in using your Patreon account by clicking the "Log in" link in the top right corner.

I am a Seterra member. Where can I find a list of all the custom quizzes I have created?

When logged in, click your email address in the top right corner of the online.seterra.com website.

If you are logged in on a mobile device, the email address might not be visible. In that case, follow this link: https://online.seterra.com/myaccount.aspx

How do I cancel my monthly payment?

You can cancel your pledge at any time. Login in to the Patreon.com website, then go to www.patreon.com/pledges, and click "Edit".

Can I print your PDFs and use them in my classroom?

Yes, of course. You can find all our printables here.

I created a custom quiz, but forgot to add one location. How can I modify it?

Just go to the custom quiz, and click the link "Create custom quiz" above the map again, and you will be able to add or remove any locations.

How can I learn more about using the Seterra website?

The best way to familiarize yourself with the features of the Seterra website is to watch our YouTube videos:

Why is not Palestine included as a country in the default versions of your quizzes?

As of 31 July 2019, 138 of the 193 United Nations (UN) member states and two non-member states have recognized Palestine as an independent country. However, the vast majority of the visitors to the Seterra website live in North America or Europe, where only very few countries recognize Palestine.

In order to align the Seterra quizzes with the official stance of the governernments of the countries where our users live, we have chosen not to include Palestine in the default versions of our quizzes, but you can add it by creating a custom quiz.

The iOS And Android Apps

I have purchased the iOS app. Can I install it on an additional device for free?

If you bought the app via an in-app purchase in the free version of the app, you can unlock it on a different device. On the new device, in the Settings screen of the free Seterra app, click the "Restore previous purchases" button. Please note that, unfortunately, this does not work if the devices use different AppleIDs, even if they're connected via Family Sharing.

If you bought the full app from the AppStore or Google Play, you can download it from that source again, but on the new device. This works if the old and new devices uses the same AppleID, and it also works if the new device has a different AppleID but is connected to the old device via Family Sharing.

I have paid to unlock the free iOS app, but all the games are still locked!

In the Settings screen of the free Seterra app, click the "Restore previous purchases" button.

I purchased the full Android version, but I am still seeing ads!

If you have the free Android version installed, and then purchase the full Android version, you will have two Seterra apps on your device. Make sure you're running the full version. The free version will still show ads.

When I try to zoom or scroll a map, the app registers clicks instead!

In the Seterra app Settings screen, you can change the "Select with" setting. Set it to "Tap + confirmation button," and that should solve the problem.

How can I reset the high score lists?

Uninstall the app and install it again from the AppStore or Google Play. (You will not be charged again.)

I want to purchase the iOS app for my school. Can I get a discount?

If you get an Apple School Manager account, you will get a 50% discount on Seterra (and most other Appstore apps), provided you buy 20 licenses or more.





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