Frequently Asked Questions

Frequently Asked Questions

App FAQ

If you don't find the answer to your question below, or if you want to offer feedback or report a bug, please email hello@seterra.com. Please specify if you use the iOS or the Android version of the app.

License Issues

I have purchased the iOS app. Can I install it on an additional device for free?

If you bought the app via an in-app purchase in the free version of the app, you can unlock it on a different device. On the new device, in the Settings screen of the free Seterra app, click the "Restore previous purchases" button. Please note that, unfortunately, this does not work if the devices use different AppleIDs, even if they're connected via Family Sharing.

If you bought the full app from the AppStore or Google Play, you can download it from that source again, but on the new device. This works if the old and new devices uses the same AppleID, and it also works if the new device has a different AppleID but is connected to the old device via Family Sharing.

I have paid to unlock the free iOS app, but all the games are still locked!

In the Settings screen of the free Seterra app, click the "Restore previous purchases" button.

I deleted the free iOS app from my device, but re-installed it again. Now, the games are locked! How do I unlock them?

In the Settings screen of the free Seterra app, click the "Restore previous purchases" button.

I want to purchase the iOS app for my school. Can I get a discount?

If you get an Apple School Manager account, you will get a 50% discount on Seterra (and most other Appstore apps), provided you buy 20 licenses or more.

I purchased the full Android version, but I am still seeing ads!

If you have the free Android version installed, and then purchase the full Android version, you will have two Seterra apps on your device. Make sure you're running the full version. The free version will still show ads.

Other Questions

When I try to zoom or scroll a map, the app registers clicks instead!

In the Seterra app Settings screen, you can change the "Select with" setting. Set it to "Tap + confirmation button," and that should solve the problem.

Clicking the confirmation button each time I select a country slows me down!

In the Seterra app Settings screen, you can change the "Select with" setting. Set it to "Tap" and the confirmation button will be gone.

How can I reset the high score lists?

Uninstall the app and install it again from the AppStore or Google Play. (You will not be charged again.)

If you purchased the full iOS app via an in-app purchase, you will need to click "Restore previous purchases" in the Settings screen in the Seterra app to unlock the games again after re-installing.

Can I import custom quizzes from the Seterra website to the app?

Yes, you can. Read more details here.

Can I import custom quizzes from the app to an app on another device?

No, that is not possible at the moment.